Refund policy

📄 Refund Policy

 

Thank you for shopping at Flawedwear. We appreciate your business and are committed to providing high-quality products and a seamless customer experience. Please review our refund policy carefully to understand your rights and obligations regarding returns, refunds, and exchanges.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in original condition.

  • All tags must be intact and the item must be returned in its original packaging.

  • Return requests must be made within 14 days of delivery.

  • Proof of purchase (e.g., order confirmation or receipt) must be provided.

We reserve the right to refuse returns that do not comply with the above conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale items 

  • Gift cards

  • Undergarments or bodysuits

  • Customized, personalized, or made-to-order items

  • Items returned after 14 days of delivery

3. Refunds Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • A refund will be processed to your original method of payment within 5–10 business days.

  • Shipping costs are non-refundable.

  • If you received free shipping, the actual cost of shipping may be deducted from your refund.

4. Exchange Policy

We do not process direct exchanges. If you would like a different size, color, or item, please:

  1. Return the original item for a refund, and

  2. Place a new order for the desired item.

5. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect:

  • Contact us within 48 hours of delivery at [support@flawedwear.com]

  • Include your order number and clear photos of the item(s)

  • We will offer a replacement, store credit, or refund at our discretion.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service and purchasing shipping insurance.

  • We are not responsible for returns lost in transit.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  • Double-check your bank or credit card statement

  • Contact your financial institution; processing times may vary

  • If the issue persists, contact us at [@flawed_wear on Instagram]

8. Modifications

We reserve the right to modify or update this refund policy at any time without prior notice. Changes will be effective upon posting to this page.

If you have any questions regarding this policy, please contact us at:
📧 @flawed_wear on instagram